Envelope Necklace with Personalized Photo

Please allow 1 to 3 business days for us to process and ship your order. Orders placed after 1 pm PST (4 pm EST) will be processed the next business day. All orders are shipped via FedEx, UPS or USPS and International orders are shipped via DHL or USPS International. Please note we do not ship or process orders on the weekend unless for special dates like Christmas, Valentine's Day, or Mother's Day.

Once your order has been shipped, you will receive an email with your tracking number. Once you receive a tracking number please allow up to 24 hours for it to enter the carrier’s system and update; once the tracking is updated you will be able to see shipment status and history. Packages will be delivered Monday to Saturday (if Saturday Delivery is selected).

We offer Free Standard Worldwide Shipping on all orders.

Please rest assured, taxes and duties are already covered and paid by Favorose. 

Current delivery times are as follow:

EU: 5-7 business days

United Kingdom: 5-8 business days

USA & CANADA : 5-8 business days

AUSTRALIA : 5-7 business days

NEW ZEALAND: 5-7 business days

HONG KONG: 4-6 business days

Back-order (EU):  4-12 business days

To be eligible for a return, please make sure that: 

1. The product was purchased within the last 14 days.
2. The product is unopened, in its original packaging. 
3. You have the receipt, order confirmation or proof of purchase from Favorose®. We are unable to accept returns of purchases made from third-party retailers.
4. Product must be returned within 14 days from when it's delivered.

Products that do not meet these criteria will not be considered for return.
Please note: You will be responsible for the return shipping cost. 

Change of Address

Shipping Addresses can only be changed if the order has not been fulfilled. If the order has been fulfilled, we advise reaching out to the shipping carrier for an alternate delivery address.

Order Cancellation

Due to the fast nature of our supply chain our warehouse and or floral staff begin working on your order right away. For this reason we're unable to accept any order cancellations.

Please contact us info@ros-elle.com.